Refund and Returns Policy
Thank you for choosing J&D’s Baby World. We are dedicated to offering top-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we’re here to assist you.
1. Returns
1.1. You have 3 days from the date of receipt to request a return for an item.
1.2. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
1.3. Please provide proof of purchase or receipt when initiating a return.
2. Refunds
2.1. Once we receive your returned item and approve the return, we will initiate the refund process.
2.2. Refunds will be processed to the original method of payment whenever possible. However, if a refund to the original payment method is not feasible, we may offer a refund to any other e-wallet or bank account owned by the buyer.
2.3. The timeline for receiving your refund may vary depending on your payment method and financial institution.
3. Exchanges
3.1. We offer exchanges for items of the same value, subject to availability provided that item/s for exchange is unused, is in its original packaging and is undamaged. Please contact us at [email protected] to arrange an exchange.
3.2. You are responsible for any shipping costs incurred during the exchange process.
4. Shipping
4.1. You are responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable.
4.2. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please notify us immediately at [email protected] with details and accompanying photos of the damage or defect.
5.2. We will work with you to resolve the issue promptly, whether through a replacement or refund as applicable. Item must be returned first and received and inspected before a replacement or a refund can be made.
6. Non-Returnable Items
6.1. Certain items are non-returnable, such as personalized or custom-made products, perishable goods, and items exempted by Philippine laws.
7. Consumer Rights
7.1. This Refund and Returns Policy is in accordance with the Consumer Act of the Philippines (Republic Act No. 7394) and other relevant consumer protection laws.
8. Contact Us
8.1. If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us at [email protected].
By shopping with J&D’s Baby World, you agree to adhere to the terms outlined in our Refund and Returns Policy. Please note that this policy may be subject to updates or revisions as necessary, in compliance with Philippine laws and regulations.
